At Movehome, we are committed and we strive to provide a professional service to all our clients. We have a structured complaints procedure in place, so that concerns are dealt with efficiently and quickly.

Kindly please follow this process.

• If something did not go well and you want to raise a complaint, speak to your negotiator first. Raise it verbally with them.
• If for instance, there has not been any resolution, you can escalate your complaint by writing at info@movehome.co.uk to the office manager. Your complaint will be acknowledged within three days of receipt. The manager will investigate the complaint with the negotiator. A formal written outcome of the investigation will be sent to you within fifteen working days.
• If at this stage, you are still not satisfied with the outcome, you can then contact the Property Ombudsman to request an independent review:
  The Property Ombudsman Ltd
  Milford House
  43-45 Milford Street
  Salisbury
  Wiltshire
  SP1 2BP
  01722333306
  www.tpos.co.uk